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Sterling Travel : Travel Tools : Travel Jargon Buster

Travel Jargon Buster

Here are some of the most commonly used acronyms in the dynamic world of business travel. We'd hate you to get your Frequent Flyer Programmes confused with the Faculty of Family Planning, so take a look and test yourself.

Acronym Description
ABTA Association of British Travel Agents
ACFO Association of Car Fleet Operators
ACTE Association of Corporate Travel Executives
ADR Average daily room rate
APIS Advanced Passenger Information System
ATOC Association of Train Operating Companies
ATOL Air Travel Organisers' Licensing
BAPCO British Association of Professional Conference Organisers
BAR Best available rate
BTA Business travel agent
BTC Business travel centre
CDW Collision damage waiver
CRO Central reservation office
CRS Central reservation system
CSR Corporate social responsibility
DDR Daily delegate rate
ETES End-to-end solution
ESTA Electronic System for Travel Authorisation
FFP Frequent flyer programme
GDS Global Distribution System
GTMC Guild of Travel Management Companies
HBA Hotel booking agent
HBAA Hotel Booking Agents Association
IATA International Air Transport Association
ITM Institute of Travel & Meetings
ISO International Organisation for Standardisation
KPI Key performance indicators
LRA Last room availability
MI Management Information
MIA Meetings Industry Association
MPI Meetings Professionals International
OTM Online travel management
PNR Passenger Name Record
RFP Request for proposal
ROI Return on investment
SBT Self-booking tool
SITE Society of Incentive & Travel Executives
SLA Service Level Agreement
SME Small and/or Medium-sized business/es
TEM Travel & Expense management
TMC Travel Management Company
VWP Visa Waiver Program

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