Travel Jargon Buster
Here are some of the most commonly used acronyms in the dynamic world of business travel. We'd hate you to get your Frequent Flyer Programmes confused with the Faculty of Family Planning, so take a look and test yourself.
| Acronym | Description |
|---|---|
| ABTA | Association of British Travel Agents |
| ACFO | Association of Car Fleet Operators |
| ACTE | Association of Corporate Travel Executives |
| ADR | average daily room rate |
| APIS | Advanced Passenger Information System |
| ATOC | Association of Train Operating Companies |
| ATOL | Air Travel Organisers' Licensing |
| BAPCO | British Association of Professional Conference Organisers |
| BAR | best available rate |
| BTA | business travel agent |
| BTC | business travel centre |
| CDW | collision damage waiver |
| CRM | customer relationship management |
| CRO | central reservation office |
| CRS | central reservation system |
| CSR | corporate social responsibility |
| DDR | daily delegate rate |
| ETES | end-to-end solution |
| ESTA | Electronic System for Travel Authorisation |
| FFP | frequent flyer programme |
| GDS | global distribution system |
| GTMC | Guild of Travel Management Companies |
| HBA | hotel booking agent |
| HBAA | Hotel Booking Agents Association |
| IATA | International Air Transport Association |
| ITM | Institute of Travel & Meetings |
| ISO | International Organisation for Standardisation |
| KPI | key performance indicators |
| LRA | last room availability |
| MI | management information |
| MIA | Meetings Industry Association |
| MPI | Meetings Professionals International |
| OTM | online travel management |
| PNR | passenger name records |
| RFP | request for proposal |
| ROI | return on investment |
| SBT | self-booking tool |
| SITE | Society of Incentive & Travel Executives |
| SLA | service level agreement |
| SME | small and/or medium-sized business/es |
| TEM | travel and expense management |
| TMC | travel management company |
| TMPL | Travel Management Partnership Limited |
| VWP | Visa Waiver Program |
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