Malaysia Airlines is now using London Heathrow Airport's ‘Positive Boarding’ technology in order to ease airport processes and reduce flight delays by enabling the airline to know if the passengers are airside in the Departure area of the airport, or otherwise.
‘Positive Boarding’ is a technology designed to direct passengers to the correct boarding gate and to manage their time better so that passengers arrive at the boarding gate on time and reduce delays in flight departure.
Following check-in, passengers entering the Departure area at London Heathrow Airport will be required to scan their boarding pass at an automated gate. The barcode information will verify flight details and the designated boarding gate. This information will be displayed on the screen so passengers will know if they are in the right terminal, or otherwise.
The system also allows the airline to know if passengers landside or airside, ie already in the Departure area, as well as passengers who are unlikely to make their flights given the time it takes to go through the stringent airport processes of Security and boarding.
With the implementation of ‘Positive Boarding’, passengers are required to:
- Check-in for their flight no later than 45 minutes before departure time
- Clear Security check point (located after the automatic gate) at least 35 minutes before departure time
If the system does not allow passenger to pass the automatic gate, passengers will have to return to the Malaysia Airlines check-in counter to seek assistance.