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Sterling Travel : News : British Airways to trial new automatic check-in

British Airways to trial new automatic check-in

 1 Oct 2013

British AirwaysBritish Airways is to introduce a new check-in service on a trial basis with the aim of simplifying check-in and pre-departure process for passengers.

Automatic Check-In (ACI) aims to remove the need for passengers to use traditional check-in channels by offering to automatically check them in.

Travellers who are booked to travel after 2 October 2013 on an eligible flight will be invited 6 days prior to departure to opt-in to the proposition and be automatically checked-in for their flight. Confirmation and/or their boarding pass will be sent to them via email 25 hours prior to departure.

Phase One of the ACI trial will be offered on the following services for travel on or after 2 October 2013:

LHR - FCO - LHR BA 554/549
LHR - VIE - LHR BA 702/701
LHR - CPH - LHR BA 820/815
LHR - YVR - LHR BA 85/84
LHR - YYZ - LHR BA 93/92
LGW - MRU - LGW BA 2063/2062
LGW - CUN - LGW BA 2203/2202

How travellers will experience the service

  • 6 days before travel, eligible travellers will be sent an invitation to opt-in, asking them to set their preferences
  • At 48 hours before departure the option to be automatically checked-in closes
  • Between 48 hours and 26hrs before departure seat assignment will take place and travellers will be automatically checked-in
  • Passengers departing from London Heathrow Terminal 5 will be sent an email with boarding pass attachment 25 hours before departure
  • All remaining travellers will be sent email 25 hours confirming check-in and asking how they would like to receive their boarding pass

Passenger eligibility for ACI

To be eligible passengers must have accepted their invitation for ACI, provided an email address, have a confirmed ticket for travel and have completed mandatory Advance Passenger Information.

For more information, please see British Airways Automatic Check-In (ACI) FAQs.

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