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Sterling Travel : News : US Winter Storm Luna

US Winter Storm Luna

 28 Jan 2013

British Airways logoWinter Storm Luna is bringing freezing temperatures to North-east USA, causing transport disruption and flight delays particularly for the New York region.

Advice for travellers flying with British Airways on AA, BA or IB operating flights to or from the destinations listed below.

Airports affected New York (EWR, JFK, LGA)
Westchester County (HPN)
Tickets issued by 27 January 2013 
Ticket Travel dates 28 January 2013
New Travel dates 28 - 30 January 2013
Rebooking Allowance Lowest class, same cabin
Destination Change on tickets No 
Refunds Allowed No 

Advice for BA125 customers whose BA, AA or IB flight is cancelled

Rebook onto the next available BA or if JB routing BA, BA codeshare operated on an American Airlines (AA) operated flight or BA codeshare operated on an Iberia (IB) operated flight, to the same destination (same cities/can be different airports), within 3-day period before or a 14-day period after the scheduled departure time of the original flight. If the same booking class is not available then the lowest class in the same cabin may be booked.  If required the ticket validity may be extended.

Rebook onto a BA or if JB routing BA, BA codeshare operated on an AA operated flight or BA  codeshare operated on an IB operated flight to the same destination (same cities/can be different airports), more than 3-days before or more than 15-days after the scheduled departure time of the original flight. Rebook in the same class and cabin. Travel must take place within the ticket validity of the original ticket purchased.  (If booked on BA codeshare operated on an AA operated flight or BA codeshare operated on an IB operated flight and you are changing to a different operating carrier, please check the class mapping)

Refund the ticket purchased to the original form or payment

If the passenger declines the options to rebook to the same destination or refund, then they may be offered the option to reroute following the guidelines below.

Rebook onto the next available flight on BA prime, BA codeshare operated on an AA operated flight or BA  codeshare operated on an IB operated flight to the nearest alternative gateway within a max 300 miles* radius. If the same class is not available then the lowest class in the same cabin may be booked and travel must take place within the original ticket validity.

Passengers are advised that the onward travel between the alternative gateway and original destination will be at their own expense, including consequential expenses e.g. car hire, parking costs.

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