When are the works taking place?
From October 2011 to May 2012.
How will these works affect my journey?
The work will be phased and will mostly take place at night so disruption should be kept to a minimum.
Travellers are advised to allow extra time for check-in, particularly between December 2011 and February 2012.
Will check-in times change?
- Business Premier and Eurostar carte blanche
Wherever possible Eurostar will keep 10 minute check-in for Business Premier travellers and Eurostar™ carte blanche holders. Throughout January 2012 however some queues are expected so travellers are advised to allow extra time and look out for the dedicated Business Premier/Eurostar™ carte blanche line at check-in.
- Standard and Standard Premier
For Standard and Standard Premier travellers Eurostar recommends allowing extra time on top of the normal 30 minute check-in, particularly between December 2011 and February 2012.
Will the check-in process change during the works?
Part of the works will involve moving check-in gates but there will be plenty of signage to direct travellers. Eurostar staff will also be on hand to offer help and answer any questions.
From 15 December the only way to access the Eurostar check-in area will be via the main stairs and escalator opposite platform 17. Travellers with restricted mobility will still be able to use the lifts.
Click here to see the new route to check-in and find out what the layout will look like throughout December 2011.
Why are these changes taking place?
The aim is to give a more seamless experience from check-in, through the departure lounge and on to the train.
The renovations will allow more space, smoother flow from check-in to boarding and a clearer display of information.